By accessing and using our website, you agree to be bound by these Terms and Conditions. We encourage you to read them carefully before utilizing our services. If you do not agree with any part of these terms, please refrain from using our website.

These Terms and Conditions apply to all users of BOA (hereinafter referred to as “we,” “us,” “our,” or “the website”). By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, and any additional guidelines or rules posted on our website.

Eligibility

By using our website, you affirm that you are at least 18 years of age or possess parental or guardian consent to use our website. If you are accessing our website on behalf of an organization, you represent that you have the authority to bind the organization to these Terms and Conditions.

Accounts

Account Creation: To make a purchase, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials.

Account Responsibility: You are accountable for all activities that occur under your account. Please notify us immediately of any unauthorized access or use of your account.

Orders and Payments

Order Acceptance: We reserve the right to accept or reject your order at our discretion. Order confirmation does not signify acceptance; an order is only accepted when we ship the products.

Pricing and Payment: Prices are listed on our website and may vary. All prices include applicable taxes unless otherwise stated. Payment must be made through our secure payment gateway, Razorpay.

Discounts and Offers: Occasionally, we may offer discounts or promotional codes, which are subject to availability and specific terms. Please contact us for current promotions.

Cancellations: Once an order is placed, it cannot be canceled. However, you may contact us if there is an issue with your order.

Shipping and Delivery

Delivery Partner: We utilize Shiprocket as our delivery partner to ship products. Delivery timelines and costs may vary based on location and are estimated at checkout.

Shipping Charges: Shipping fees are displayed at checkout. Some products may qualify for free shipping, indicated on the product page.

Order Tracking: After placing an order, you will receive an email with a tracking number to monitor your shipment’s progress.

Delivery Issues: If you encounter any delivery issues, please contact our customer service team.

Returns and Refunds

Eligibility: Returns are accepted only for items that arrive damaged or defective. Please contact us within 2 days of receiving the product.

Return Process: To initiate a return, contact our customer support team. We may require proof of damage or defect (e.g., photographs).

Refunds: If a return is approved, we will process a refund to your original payment method within 7 to 10 business days.

Product Descriptions and Images

We strive for accuracy in product representation; however, images on our website may not precisely reflect the actual item, including color, size, or finish. Please refer to product descriptions for more detailed information.

Intellectual Property

All content on our website, including images, text, graphics, logos, and software, is the property of BOA or its content suppliers and is protected by copyright and other intellectual property laws. Reproduction, distribution, or unauthorized use of any content without prior written consent is prohibited.

User Conduct

By using our website, you agree not to:

Post or transmit unlawful, harmful, or objectionable content.

Violate any applicable laws, regulations, or third-party rights.

Interfere with the operation or security of our website.

Use our website for any commercial purposes not expressly permitted.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience; however, we do not endorse or assume responsibility for the content or practices of these websites. We recommend reviewing their terms and conditions and privacy policies before use.

Limitation of Liability

To the fullest extent permitted by law, BOA shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, including but not limited to damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Disclaimer of Warranties

Our website and all products and services offered are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Indemnification

You agree to indemnify and hold BOA and its affiliates, partners, officers, employees, and agents harmless from any claims, losses, damages, liabilities, and expenses (including attorney’s fees) arising from your use of our website or violation of these Terms and Conditions.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Maharashtra, India. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Mumbai.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately upon posting on this page. We encourage you to review this page periodically to remain informed of any updates.

Shipping and Delivery Policy

At BOA, we are committed to providing efficient and reliable shipping options to ensure your products arrive in a timely manner. For detailed information about our shipping methods, costs, and timelines, please refer to our Shipping and Delivery Policy below.

Shipping Partners

We partner with Shiprocket as our trusted delivery service provider. Their reliable and efficient services ensure that your orders reach you safely.

Shipping Rates

Standard Shipping: Shipping costs are calculated based on the weight, dimensions, and destination of your order, and you will see the total shipping cost at checkout.

Free Shipping: Free shipping is available on select products or during promotional events, as indicated on our website.

Shipping Destinations

We currently ship within India only. Please note that delivery to certain remote locations may not be available. If you have questions regarding delivery to your area, feel free to contact us.

Order Processing Time

Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Delays: During peak periods, such as holidays or sales events, processing times may be extended. We will keep you informed of any unexpected delays.

Estimated Delivery Times

Once your order is processed, delivery times will vary based on your location and the shipping method selected at checkout:

Standard Delivery: Typically takes 5-7 business days within major cities and 7-10 business days for remote areas.

Express Delivery: Typically takes 2-4 business days.

Please note that delivery times are estimates and may vary due to external factors, including weather conditions, customs clearance, or operational delays by the courier service.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment’s progress. You can track your order directly on the Shiprocket website or app, or through the tracking link provided in the email.

Delivery Issues

If you experience any issues with your delivery, please contact us promptly. Common delivery issues include:

Failed Delivery Attempts: If the courier is unable to deliver your package after multiple attempts, it may be returned to us. We will reach out to arrange re-shipment, which may incur additional charges.

Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately. We may request photos of damaged packaging or products to assist with claims.

Order Changes and Cancellations

Order Changes: Once an order has been processed, we cannot make changes to the delivery address or order items. If changes are needed, please contact us as soon as possible.

Cancellations: Orders cannot be canceled after they have been shipped. If you wish to cancel an order, please reach out to us promptly.

International Shipping

For orders outside of India:

Customs, Duties, and Taxes: The recipient is responsible for any customs duties or taxes imposed by their country. We cannot predict these charges or their amounts.

Extended Delivery Times: International orders may experience longer delivery times due to customs clearance and other external factors.

Undeliverable Packages

Packages that are deemed undeliverable due to incorrect address information, recipient unavailability, or refusal to accept the package will be returned to us. Any re-shipment costs will be the responsibility of the customer.

Contact Information

Email: info@theboagallery.com

Phone: +91 72082 56585

Business Hours: Monday to Friday, 11 AM to 6 PM IST

Last Updated

This document was last updated on October 29, 2024.