At BOA, we are committed to ensuring your satisfaction with your purchase. Below are the terms for returns and refunds:

1. Eligibility for Returns
Returns are accepted within 2 days of receiving the product. To be eligible:

• The item must be unused and in the same condition as received.
• The item must be in its original packaging.
• Proof of purchase is required.

2. Non-Returnable Items
Certain items cannot be returned, including:

• Custom or personalized products.
• Gift cards.
• Downloadable software or digital products.
• Items marked as final sale.

3. Return Process

• Contact Us: Email or call within 2 days of receiving your order, including your order number and reason for return.
• Ship Your Item: Once approved, securely package the item and ship it to the provided return address. You are responsible for the return shipping costs unless the item was defective or damaged.
• Inspection and Processing: After we receive and inspect the item, we will notify you of the refund approval or rejection.

4. Damaged or Defective Items
If your item is damaged or defective, please contact us within 2 days. We may request photos to assess the issue. We will arrange for a replacement or a full refund at no extra cost.

5. Exchanges
Exchanges are not available for original paintings due to their unique nature.

6. Refunds
Refunds will be processed to your original payment method within 7-10 business days after the return is approved. Please allow additional time for the refund to appear in your account.

7. Partial Refunds
Partial refunds may be granted if the item is returned in a non-original condition, is damaged, or missing parts (not due to our error).

8. Late or Missing Refunds
If you have not received your refund after the stated time:

• Check your bank or credit card account again.
• Contact your credit card company or bank as processing times may vary.
• If needed, contact us for assistance.