At Bouquet of Art Gallery (BOA), we strive to provide reliable and timely shipping services. Please review the details of our Shipping and Delivery Policy below:

1. Delivery Partner
We use Shiprocket as our trusted delivery partner to ship your products. Delivery timelines and costs may vary depending on your location and will be estimated at checkout.

2. Shipping Charges
Shipping fees will be displayed at checkout. Some products may qualify for free shipping, which will be indicated on the product page.

3. Order Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Processing times may extend during peak periods (e.g., holidays or sales events). We will notify you of any delays.

4. Estimated Delivery Times
Once processed, delivery times will vary based on your location and shipping method selected:

• Standard Delivery: 5-7 business days within major cities and 7-10 business days for remote areas.
• Express Delivery: Typically 2-4 business days.

5. Order Tracking
After your order is shipped, you will receive an email with a tracking number to monitor your shipment’s progress on the Shiprocket website or app.

6. Delivery Issues
If you encounter any delivery issues:

• Failed Delivery Attempts: If the courier is unable to deliver your package after multiple attempts, it may be returned to us. We will reach out to arrange re-shipment, which may incur additional charges.
• Lost or Damaged Packages: Contact us immediately if your package is lost or damaged. We may request photos for claims.

7. Shipping Destinations
We currently ship within India only. Delivery to remote locations may not be available. If you have questions about shipping to your area, please contact us.

8. Order Changes and Cancellations

• Order Changes: Once an order is processed, we cannot make changes to the delivery address or order items. Contact us as soon as possible if changes are needed.
• Cancellations: Orders cannot be canceled once they have been shipped.

9. International Shipping
For international orders, the recipient is responsible for any customs duties or taxes. Delivery times may be longer due to customs clearance.

10. Undeliverable Packages
Packages marked undeliverable due to incorrect address, recipient unavailability, or refusal will be returned to us. Re-shipment costs will be the customer’s responsibility.