At BOA, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely happy with your order, we are here to assist you. Please review our Return and Refund Policy for detailed information on how to return or exchange items, as well as the applicable conditions.

Eligibility for Returns

Our return policy is valid for 2 days from the date of purchase. Unfortunately, we cannot offer refunds or exchanges after this period. To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition as received.

The item must be in its original packaging.

Proof of purchase or receipt is required to process the return.

Non-Returnable Items

Certain items are exempt from being returned, including:

Custom or personalized products

Gift cards

Downloadable software or digital products

Items on sale or marked as final sale

For inquiries regarding a specific product’s return eligibility, please contact our customer support team.

Return Process

To initiate a return, please follow these steps:

Contact Us: Email or call us within 2 days of receiving your order, including your order number and reason for the return.

Ship Your Item: Upon approval, securely package the item and send it to the return address provided. You will be responsible for the shipping costs for returning the item unless it was received defective or damaged.

Inspection and Processing: Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 days of delivery. We may request photos or other proof to assess the issue. We will arrange for a replacement or full refund at no additional cost to you.

Exchanges

Please note that exchanges are not available for original paintings due to their unique nature. If you have any questions about this policy, feel free to reach out to us.

Refunds

If your return is approved, we will initiate a refund to your original payment method. Please allow 7-10 business days for the refund to process and appear in your account. Note that it may take additional time for the funds to be credited by your payment provider.

Partial Refunds: Partial refunds may be granted in certain cases (e.g., if the item is not in its original condition, is damaged, or is missing parts not due to our error).

Shipping Costs: Original shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error.

Late or Missing Refunds:

If you have not received your refund after the stated processing time, please:

1. Check your bank or credit card account again.
2. Contact your credit card company or bank, as it may take some time for your refund to be officially posted.
3. If you have completed these steps and still have not received your refund, please contact us.

Gifts:

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent to you once the returned item is received. If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

Disclaimer

The information provided by BOA (“we,” “us,” or “our”) on this website is intended for general informational purposes only. While we strive to maintain the accuracy and timeliness of the information presented, we make no representations or warranties of any kind, whether express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained herein. Any reliance you place on such information is strictly at your own risk.

Product Representations

We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that the color displayed on your computer monitor will be accurate. Additionally, the size of the images may not precisely represent the actual products. For exact product dimensions, please refer to the product descriptions available on our website.

Pricing and Availability

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notification. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of products.

External Links

Our website may contain links to external sites that are not maintained or provided by us. We have no control over the content or availability of these external sites. The inclusion of any links does not imply our endorsement of those sites, and we cannot guarantee the accuracy of information found at any linked site.

Limitation of Liability

In no event shall BOA, its owners, directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

You’re access to or use of (or inability to access or use) the website;

Any conduct or content of any third party on the website;

Any content obtained from the website; or

Unauthorized access, use, or alteration of your transmissions or content.

Indemnification

You agree to defend, indemnify, and hold harmless BOA and its affiliates, licensors, service providers, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from any claims, liabilities, damages, judgments, losses, costs, or expenses, including reasonable attorney’s fees, arising from your violation of these terms or your use of the website.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the state of Maharashtra, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located within Maharashtra for the resolution of any disputes.

Changes to This Disclaimer

We reserve the right to modify this disclaimer at any time. Any changes will be posted on this page, and you are advised to review this disclaimer periodically for updates. Changes take effect immediately upon being posted on this page.

Intellectual Property Rights

At Bouquet of Art Gallery (BOA), we are committed to respecting the intellectual property rights of others and expect our users to do the same. This section outlines the intellectual property rights associated with the content, products, and services available on our website.

Ownership of Content

All content on this website—including but not limited to text, graphics, images, logos, designs, audio clips, digital downloads, data compilations, and software—is the property of BOA or its content suppliers. This content is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Original Artwork

The original paintings sold at BOA are the intellectual property of the respective professional artists. When you purchase an original painting, you acquire ownership of the physical artwork; however, you do not obtain any copyrights or other intellectual property rights associated with the work. The artist retains all rights to reproduction, distribution, and display of their artwork unless explicitly stated otherwise in a separate agreement.

Merchandise

All merchandise featuring original artworks, designs, or other proprietary content is also protected under intellectual property laws. Reproduction, distribution, or creation of derivative works based on the merchandise is prohibited without obtaining prior permission from BOA or the respective rights holder.

Trademarks

The trademarks of BOA, including its logos, product names, and other identifying marks, are the exclusive property of BOA. Unauthorized use of any trademark or intellectual property without prior written consent is strictly prohibited. You may not use our trademarks in connection with any product or service that is not affiliated with BOA, nor in any manner likely to cause confusion among customers or that disparages or discredits BOA.

User Content

By submitting any content (such as reviews, comments, or suggestions) to our website, you grant BOA a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and distribute such content in any form. You affirm that you own or have the necessary rights to the content you submit and that it does not infringe upon the rights of any third party.

Reporting Infringement

If you believe that your intellectual property rights have been infringed upon in any way, please contact us immediately. Please include the following information in your report:

1. A description of the copyrighted work or trademark that you believe has been infringed.
2. A description of the infringing material and its location on our website.
3. Your contact information, including your name, address, email, and phone number.
4. A statement that you believe in good faith that the use of the material is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information you provided is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

Changes to This Intellectual Property Rights Page

BOA reserves the right to modify this Intellectual Property Rights page at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

Contact Information

Email: info@theboagallery.com

Phone: +91 72082 56585

Business Hours: Monday to Friday, 11 AM to 6 PM IST

Last Updated

This document was last updated on October 29, 2024.